Here’s another example of using network forensics to verify online transactions.

The merchant services division of a major bank is using a LiveAction LiveCapture network analysis and recorder to capture and store traffic containing credit card authorizations. When a bank customer, such as an online retailer, contacts the bank with questions about a specific transaction, the bank’s data center team can use the LiveAction network recorder to find and analyze the relevant transaction. The bank can then easily determine whether the authorization or denial was transmitted correctly.

For example, a consumer ordered a product from a major online retailer, charging the purchase to her credit card. To the consumer’s surprise, the charge was declined. The consumer called the retailer to complain. As part of investigating the decision to decline the charge, the bank reviewed the network traffic that contained the authorization request and the bank’s subsequent decline of that request. Having verified that the transaction complied with the bank’s credit guidelines and that its servers had handled the request and response correctly, the bank was able to close the service ticket with the retailer.